Urgent and emergency care clinical audit toolkit

Royal College of General Practitioners - RCGP
Royal College of General Practitioners (RCGP);Royal College of Paediatrics and Child Health (RCPCH);Royal College of Emergency Medicine
Publication date:
05 November 2015


This learning tool aims to support and improve the quality of urgent and emergency care services for patients. The toolkit is aimed at all providers of urgent and emergency care and is intended to be a practical guide on checking the quality and care provided and continually learning from experience to improve care.

We were commissioned by Department of Health to develop this toolkit to support Out of Hours (OOH) providers in delivering effective clinical audit.

The toolkit aims to provide:

  • practical guidance on the implementation of clinical audit in urgent and emergency care provider settings
  • a framework for assessing the quality of individual provider-patient interactions, conducted as either telephone or face to face consultations
  • exemplars that demonstrate how clinical audit contributes to the clinical governance and educational agendas and improves patient safety