[PDF] What do you think of your doctor? A review of questionnaires for gathering patients' feedback on their doctor

Source:
Picker Institute Europe
Publisher:
Picker Institute Europe
Publication date:
11 September 2006

Abstract

This report examines: how the questionnaires were developed; their wording; their coverage of key content domains (such as interpersonal skills, communication, and patient engagement and enablement); and the thoroughness with which they have been tested for validity and reliability. It found that questionnaires intended to provide essential patient feedback on doctors' performance are often poorly designed, ask ambiguous questions and fail to do their job properly.