[PDF] Trends in patients' experiences of the NHS

Picker Institute Europe
Picker Institute Europe
Publication date:
01 January 2005


This study describes trends in patients' experiences of healthcare in the NHS and covers eight aspects of care:

  • timely access to reliable advice
  • effective treatment which is delivered by trusted health professionals
  • patient choice
  • support for self-care and self-management
  • consideration of physical and environmental needs
  • emotional support, empathy and respect
  • support for and involvement of family and carers
  • continuity of care