[PDF] Key domains of the experience of hospital outpatients

Picker Institute Europe
Picker Institute Europe
Publication date:
31 May 2010


The purpose of this paper is to stimulate debate and support practical action to improve the experience of outpatients in NHS trusts in England. The key issues examined in this paper are:

  • Which aspects of outpatients’ experience of care and treatment relate most strongly to satisfaction with services?
  • Can these be grouped into ‘core domains’ of experience?
  • Which domains should be prioritised for quality improvement?