Abstract

This literature review prepared by the Picker Institute Europe on behalf of the Healthcare Commission presents the findings of a literature review on increasing survey response rates amongst black and minority ethnic and seldom heard groups.

While response rates for the NHS inpatient surveys are relatively high for a postal survey (59% in 2005), response rates amongst young people and black and minority ethnic groups remain low.  The review identifies a range of difficulties when trying to include certain groups in health postal surveys.

The report includes:

  • Executive summary
  • Introduction
  • Context of the review
  • Why do variations in response rates matter?
  • Why are response rates lower amongst certain groups?
  • Strategies for increasing response rates amongst black and minority ethnic and seldom heard groups
  • Measuring the impact of strategies for increasing response rates amongst black and minority ethnic and seldom heard groups
  • The implications of this review for the acute patients survey
  • Appendices
  • References