[PDF] Many to many : how the relational state will transform public services

Source:
Institute for Public Policy Research
Publisher:
Institute for Public Policy Research (IPPR)
Publication date:
12 February 2014

Abstract

This report sets out a new ‘relational state’ agenda for public service reform that would address complex problems holistically, provide more intensive and personalised engagement at the frontline of service delivery, and empower and engage citizens.