Using surveillance: information for providers of health and social care on using surveillance to monitor services

SCIE Social Care Online
Care Quality Commission
Publication date:
01 January 2014


This guidance sets out some of the key issues providers need to take into account to help ensure decisions about the potential use of surveillance are informed, appropriate and lawful. It describes some of the alternative steps providers can consider before deciding to use surveillance and signposts relevant legislation. This guidance covers: using surveillance to monitor services; understanding and defining the purpose for using surveillance systems; needs assessment; consultation and consent for surveillance, including capacity to consent; protecting privacy and treating people with dignity and respect; deprivation of liberty and restraint; safety, suitability and maintenance of equipment; staff training and record keeping; informing people; operation of the system; surveillance equipment installed by people who use the service, or their relatives; and the Care Quality Commission and the use of information recorded using surveillance.