Developing a patient and public involvement panel for quality improvement

SCIE Social Care Online
Healthcare Quality Improvement Partnership
Publication date:
01 January 2016


Updated step-by-step guide to developing an effective patient led panel to participate in quality improvement work in health care, to help to improve collaboration with patients and the public through structured co-design, co-production and service user-led activity. The guide includes information about carrying out a patient and public involvement impact assessment, gaining approval, creating a business plan, recruiting patients and members of the public, panel training, education and preparation. The guide will be useful for patients, the public, and staff working in quality improvement in NHS healthcare provider organisations. Although it has been written for use in healthcare, many of the guides recommendations can be adapted for use in social care settings, to help care provider organisations involve service users, carers, family member and other advocates in the quality improvement process.