Celebrating good care, championing outstanding care

Source:
SCIE Social Care Online
Publisher:
Care Quality Commission
Publication date:
01 January 2015

Abstract

This report shares 12 examples of good care practice identified by the Care Quality Commission during their inspection process. The examples are grouped around the five key questions used by the Care Quality Commission in their new inspection process. Whether a service is: safe, effective, caring, responsive and well-led. The CQC identify three themes that emerge as drivers of better quality of care: that care is person-centred; that there is line-of-sight from senior leadership to the frontline staff and services; and that good care includes the provider checking on how well they are doing. The practice examples include: The Ridgeway, which provides supported care for up to four adults with learning disabilities and other complex needs; St Cuthbert’s Hospice in Durham; Home Instead Senior Care which provides home care services in West Lancashire; and Cambridgeshire Community Services NHS Trust.