An inspector calls: an insider's guide to preparing for CQC inspection

SCIE Social Care Online
NHS Confederation
Publication date:
01 January 2015


This briefing provides an account of what mental health providers can expect during an inspection, how to prepare, and some top tips from those who have taken part in an inspection so far. It draws on the learning of the pilot process, which saw 14 mental health organisations inspected, many of which attended the Mental Health Network learning event in October 2014. Top tips include: start preparing as soon as you get your inspection date, or earlier; know your organisation’s strengths and weaknesses; have mitigation plans in place for areas that need improvement; and use the chair of inspection if you have any issues with the inspection team. The document examines: CQC ratings; core services – always included in an inspection; inspection team; preparing for inspection; the inspection process; and quality summits – action planning with local partners.