Case study from Salford Royal NHS Foundation Trust which explains how the Trust delivers education and training to ensure all its staff, not just the specialist team, have the skills and confidence to provide high quality end-of-life care. The specialist palliative care education team provides a blended approach to education and training to meet the needs of staff in the hospital, community and care home settings. This includes role modelling and face-to-face engagement as well as classroom training. The teams also runs complementary workshops, including the Six Steps programme delivered to in care homes, to ensure staff have the skill and confidence necessary. Following their initiative the trust was awarded an outstanding Care Quality Commission (CQC) rating for its end-of-life care services, improved patient care through improved staff communications, and received excellent feedback from patients' families about the service.