This audit of user and carers experience (undertaken by the Guidelines and Audit Implementation Network (GAIN) in partnership with the Public Health Agency (PHA) and the Health and Social Care Board (HSCB)), originated with the Mental Health and Wellbeing Service Framework (DHSSPS, October 2011). Standards 10-26 of the Framework cover “improving the experience of users and carers”. The audit was undertaken to find out how services were performing in relation to these Standards, specifically from a service user and carer perspective.
The audit had two sections:
720 experiences were collected across N. Ireland. The data was analysed using a software package which was able to analyse both qualitative and quantitative information. Analysis of the stories provided by service users and carers provided evidence in relation to what people valued when recovering from treatment and care for mental health problems. Their stories and personal experience highlight that people value: