2017 community mental health survey: statistical release

SCIE Social Care Online
Care Quality Commission
Publication date:
01 January 2017


Sets out findings of the 2017 Community Mental Health Survey, which received feedback from 12,139 people and had a response rate of 26%. The 2016 survey showed that many people who use services were experiencing poor quality care. The latest iteration indicates that there has been little or no improvement across many of the areas covered by the survey. Despite this, around two-thirds of respondents reported a positive experience of overall care. When asked to evaluate their overall experience on a scale of 0 to 10 (where 0 is ‘I had a very poor experience’ and 10 is ‘I had a very good experience’), 64% rated their overall experience with a score of seven or above. A fifth of respondents gave a score of 10, which is up 2% since 2014 (18%). In addition, the vast majority of respondents (97%) said that they knew how to contact the person in charge of their care if they had concerns. A higher proportion of respondents this year (71%, up from 68% in 2015) also knew who to contact out of hours if they were experiencing a crisis. The survey highlighted some areas where performance has declined over time, particularly around crisis care, the coordination of care, communication and access. There were marked differences in experience between different population groups across a number of themes, including age, religion, sexual orientation, Care Programme Approach (CPA) status, diagnosis and length of contact. This shows that different service users experienced varying levels of care. This was noticeable in themes around overall care, respect and dignity, involvement, respect for patient-centred values, access to services, crisis care and communication.