Are we listening? Review of children and young people's mental health services. Phase two supporting documentation: engagement report

SCIE Social Care Online
Care Quality Commission
Publication date:
01 January 2018


This report pulls together findings from engagement activities that took place as part of phase two of the children and young people’s mental health thematic review, carried out by the Care Quality Commission (CQC). Through the engagement activities, the CQC spoke to young people aged 12 to 25 who had accessed a range of mental health services. The report identifies common and emerging themes across the following areas: the referral process; waiting times; staff involved in young people’s care; stereotypes and stigma; communication; person-centred services; transition to adult services; and safety. The report is intended to inform the overall phase two report for the review and can be considered alongside the engagement report for phase one of the review. These engagement activities are additional to the engagement work included in the fieldwork for the review.