[PDF] Service user interviewers in quality assurance

Source:
Institute for Research and Innovation in Social Services
Publisher:
Institute for Research and Innovation in Social Services (IRISS)
Publication date:
02 May 2018

Abstract

This summary explores the involvement of service users in quality assurance and service evaluation processes. It explores the evidence around what has worked and has not worked, what benefits can be achieved from user involvement in data collection and what can be learned from previous examples.