[PDF] Improving patients' experiences of using the call button

Picker Institute Europe
Picker Institute Europe
Publication date:
01 July 2018


The Mid Yorkshire Hospitals NHS Trust is using the Always Events® framework to improve their patients’ experiences of maternity services, the acute respiratory ward (G45) and surgical gynaecology services (G34). This case study focuses on their journey to improve the experiences of those patients on the acute respiratory ward, G45.