[PDF] Smarter working in public services : the HMRC experience so far

Source:
Reform
Publisher:
Reform
Publication date:
01 September 2018

Abstract

marter Working is about using technology, property and leadership to give workers more flexibility over how, when and where they work. Using the ongoing transformation of HMRC, Reform research demonstrates how Smarter Working is empowering staff, improving productivity and promoting collaboration between teams. The progress HMRC has made demonstrates the potential for reform within large-scale public-sector organisations.