Top tips: person-centred care

Royal College of Physicians of London - RCP
Royal College of Physicians (RCP)
Publication date:
05 October 2018


In autumn 2017, the RCP facilitated a conversation between doctors and patients about person-centred care in the acute setting. Although there are many examples of outstanding person-centred care, physicians felt that good practice existed to varying degrees across the healthcare system, and patients agreed, expressing that their experiences had varied.

The RCP's top tips for person-centred care have four key components:

  • improve communication
  • help patients identify priorities and concerns
  • involve patients in care and treatment planning, and decision making
  • assess patient experience and gather feedback