[PDF] Better care for patients and service users

NHS Providers
NHS Providers
Publication date:
01 October 2019


The NHS serves over one million patients a day, providing an efficient and equitable service despite the growing pressures it faces. Trust leaders and staff are committed to continually improving the quality of care they provide, and for all major conditions, results for patients are now measurably better than a decade ago (NHS England, 2019), with annual cancer survival rates improving and decreases in heart attack and stroke deaths. This publication explores how varied trusts have delivered improvements such as these by exploring the leadership approaches and frontline initiatives that underpin improvements in quality.